Last Updated: 2025-07-26
Royal Villa Resort ("we," "us," or "our") is committed to protecting your privacy. This
policy explains how we collect, use, disclose, and safeguard your information when you use
our website (www.royalvillaresort.com) or services.
Information We Collect
We collect the following data to provide and improve our services:
A. Personal Data
- Identifiers: Name, email, phone number, postal address.
- Financial Data: Credit card details (processed securely via eWallet like eSewa/Khalti).
- Booking Details: Stay dates, room preferences, special requests.
- Government IDs: Passport/driver’s license (for check-in, where required by law).
B. Automated Data
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages visited, booking paths, session duration (via Google Analytics).
- Cookies: See Section 6 for details.
C. Third-Party Data
- Social media profiles (if you interact with us on Facebook/Instagram).
- Travel agencies/booking platforms (e.g., Booking.com) for reservations.
Legal Basis for Processing
We process your data based on:
- Contractual Necessity: To fulfill bookings.
- Consent: For marketing emails (opt-in required).
- Legal Obligation: Tax/reporting requirements.
How We Use Your Data
| Purpose |
Examples |
| Service Delivery |
Confirm bookings, process payments, provide customer support. |
| Personalization |
Room preferences, welcome amenities. |
| Marketing |
Promotional emails (only with consent; unsubscribe anytime). |
| Analytics |
Improve website UX, track booking trends. |
| Legal Compliance |
Fraud prevention, tax reporting. |
Data Sharing & Disclosure
We share data only with:
- Service Providers: Payment processors, email vendors (Mailchimp), IT security firms.
- Legal Authorities: If required by law (e.g., court orders).
- Business Transfers: In case of mergers/acquisitions.
We never sell your data to third-party advertisers.
International Data Transfers
- Data may be transferred to/processed in countries outside Nepal (e.g., cloud servers in
the EU/US).
- We use Standard Contractual Clauses (SCCs) or GDPR-approved mechanisms for transfers.
Cookies & Tracking Technologies
Types of Cookies Used
| Cookie Type |
Purpose |
| Essential |
Booking functionality, login sessions. |
| Analytics |
Google Analytics to track site traffic. |
| Marketing |
Facebook Pixel for ad targeting (opt-out available). |
Manage Preferences: Disable cookies via browser settings or our Cookie Consent Banner.
Data Retention
We retain your data only as long as necessary.
- Bookings: 7 years (for tax records).
- Marketing Lists: Until you unsubscribe.
Your Rights
You may:
- Access, correct, or delete your data.
- Withdraw consent (e.g., unsubscribe from emails).
- Request data portability (e.g., export booking history).
- Lodge complaints with your local Data Protection Authority.
To exercise these rights, contact:
Email: privacy@royalvillaresort.com
Phone:+977-01-5248010
Security Measures
- Encryption: SSL/TLS for data transmission.
- Access Controls: Staff training, password-protected systems.
- Audits: Regular vulnerability assessments.
Policy Updates
We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.
